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KMID : 1142620190110020023
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Korea Aging Friendly Industry Association
2019 Volume.11 No. 2 p.23 ~ p.33
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Effects of Care Workers' Professionalism and Their Job Burnout on Quality of Their Service
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Suh Bo-Rahm
Choi Myeng-Ju
Chung In-Ki
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Abstract
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Objective : This study aims to analyze the effects of care workers' professionalism and their job burnout on the quality of their service so as to prepare practical and policy measures aimed at enhancing the quality of their service.
Methods : An effective 180 care workers from nursing facilities in the area of Incheon and Gyeonggi-do were sampled to survey them. The survey was conducted from March to July 2018. The survey's measuring tools were service quality, professionalism, and job burnout, and the tools that proved their reliability in previous studies were used. The analysis methods were frequency analysis, reliability analysis, descriptive statistical analysis, and multiple regression analysis.
Results : The analysis of survey results revealed that, all sub variable of professionalismhad positive effects on such subordinate variables of service quality. Of subordinate variables of job burnout, a lack of sense of achievement had negative effects on all subordinate variables of service quality.
Conclusion : This study sought to analyze the effects of care workers' professionalism and their job burnout on the quality of their service so as to prepare measures aimed at enhancing the service quality of care workers.
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KEYWORD
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Professionalism, Job burnout, Quality of service
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